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Branching flows
Branching flows are advanced bot experiences where the next step changes based on the user's response or selected option.
WARNING
This area may still be an internal or limited-access tool. Keep this page as a placeholder until the product team confirms whether branching flow documentation should be public.
What branching flows are used for
- Guiding customers through support or sales journeys.
- Asking questions and routing users based on their answers.
- Connecting WhatsApp template replies to follow-up automation.
- Testing conversation paths before a bot goes live.
Current documentation status
When the feature is ready for customer-facing documentation, we'll expand this page with:
- How to create a bot.
- How collections are used.
- How starter phrases work.
- How to add steps and options.
- How to test a flow.
- How to publish or update a live flow.