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Platform FAQ ​

Use this page for quick answers. For step-by-step instructions, use the related guide linked in each section.

Getting started ​

What is rather.chat? ​

rather.chat is a WhatsApp platform that helps businesses manage conversations, send broadcasts, work with approved WhatsApp templates, and use automation from one dashboard.

How do I log in? ​

Go to Sign in and log in with email and password or Facebook Sign In. After login, select the correct company workspace.

I forgot my password. What should I do? ​

Use Forgot Password? on the login page and follow the reset link sent to your inbox.

I was invited to a company. What should I do? ​

Accept the email invite and sign up or sign in with the same email address that received the invite.

Related guide: Sign up

What is in the left-hand navigation menu? ​

  • Dashboard - High-level activity view.
  • Chats - Inbound and outbound WhatsApp conversations.
  • Bots - Automated conversation tools, where enabled.
  • Channels - Connected WhatsApp phone numbers.
  • WhatsApp Templates - Approved outbound message templates.
  • Stats - Reporting and analytics.
  • Broadcasts - Bulk template sends.
  • Team - Team members, invites, and roles.
  • Resources - Help and support links inside the app.

Chats ​

How do I view conversations? ​

Open Chats to see the conversation list and active chat thread.

Why are chats missing? ​

Clear filters, refresh the page, and confirm the selected company workspace and channel.

When should I pause the bot? ​

Pause the bot before replying manually so automated and agent replies do not overlap.

Related guides:

Bots ​

Why is the Bots section brief? ​

Some bot and flow-building tools may be limited to internal users or selected customer workspaces. Public documentation will expand once the product scope is confirmed.

Related guide: Bots overview

Channels ​

What is a channel? ​

A channel is a connected WhatsApp phone number used to send and receive messages through rather.chat.

Can I have multiple WhatsApp numbers? ​

Yes, if your company workspace is configured for multiple channels.

Related guides:

WhatsApp templates ​

Why do I need a template? ​

Templates are required for proactive outbound messages, including broadcasts, outside the 24-hour customer service window.

What categories are available? ​

Common categories are Marketing, Utility, and Authentication.

Why is my new template missing from broadcasts? ​

The template may still be pending approval, rejected, or unavailable for the selected channel. Refresh the template list and confirm approval.

Related guides:

Broadcasts ​

What is a broadcast? ​

A broadcast is a bulk message send that uses an approved WhatsApp template.

What file format should I upload? ​

Use CSV or Excel with headers. Include external_id for each recipient and add variable or media columns when the template requires them.

Can I schedule a broadcast? ​

Yes. Turn on the scheduling option during broadcast setup, then choose the date and time.

Related guides:

Team ​

Who can add team members? ​

Admins can add team members from Team by clicking Add Member and sending invites.

What roles are available? ​

The main roles are Admin, Manager, and Agent. Access can vary by company workspace and plan.

Related guides:

Stats and Dashboard ​

What is the difference between Dashboard and Stats? ​

Dashboard is for quick orientation. Stats is for deeper reporting and analytics.

What should I do if Stats is blank? ​

Wait a few seconds, refresh the page, and contact support if it still does not load.

Related guides:

Support ​

How do I contact support? ​

Use Resources -> Get Help inside the app or email human@rather.chat.

What should I include? ​

Include the company name, affected channel or phone number, screenshot, exact error message, approximate time, and relevant broadcast or chat reference.

Related guides: