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Contact support ​

Use this guide when you have already followed the relevant troubleshooting steps and still need help from the rather.chat team.

Before you escalate ​

  • Refresh the page and retry the action once.
  • Check the relevant task guide for a known recovery step.
  • Review Troubleshooting when the issue is unclear.

Contact options ​

  • Resources -> Get Help
  • human@rather.chat

INFO

Support response times are not currently published in these docs. Include the details below in your first message so the support team can investigate efficiently.

What to include ​

  • Company name
  • Affected channel or phone number
  • Screenshot of the issue
  • Exact error message
  • Approximate date and time
  • Broadcast name, if the issue involves a campaign
  • User or chat reference, if the issue involves a conversation

Good support request example ​

text
Company: Example Retail
Issue: Broadcast upload failed
Time: 12 May 2026 at about 14:10
Broadcast: May Product Update
Error: File could not be processed
What I tried: Checked headers against the sample CSV and retried once