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Stats
Stats gives managers and admins a deeper reporting view for platform activity and performance.
- Navigate to Stats
Use Stats when you need more detail than the Dashboard provides.
Stats DashboardThis Week
Messages Sent
1,847
Messages Received
2,156
Avg Response Time
2.3 min
Engagement Rate
68%
Daily message volume trend
What to use it for
- Monitor message and conversation trends.
- Review team and channel performance where available.
- Look for patterns in customer activity.
- Support operational reporting.
Access
Stats visibility depends on your role and company workspace permissions. Managers and admins typically have broader reporting visibility than agents.
If Stats does not load
TIP
Wait a few seconds for the embedded dashboard to load, then refresh the page. If it still does not load, contact support with a screenshot and the approximate time.